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Well, if she does a lot of horses, she probably uses the same saddle on all of them. It a case of her having something she's comfortable and secure in, and not being able to buy a different saddle for every horse that comes into her barn for training.
So the saddle she's using doesn't fit, and that can often cause saddle sores.
I usually try to catch them before they're actual sores (i.e. rubbed hair and/or sensitivity in the back), but sometimes that's just not possible.
Treated properly and caught early, they heal quickly. But the key to getting them to heal is to NOT ride them. Even if she switches to a better fitting saddle, the pad will continue to rub at the sore, not allowing it to scab over and heal. Different ointments will help, but just like any other wound, it needs to scab so it can grow new skin and hair in underneath.
But if it's more severe, and she continues to ride him, it will take longer to heal. I wouldn't be surprised if the next time you talk to her she tells you it may be a bit longer before she can ride him again. It sounds like she's being quite upfront about how things are going, so I wouldn't be too concerned. Also, in regards to not hearing from her; I know, as a trainer, it's my least favorite thing to give owners bad news, especially injuries. So she may have been waiting in hopes the sore would heal before she talked to you, that way she could tell you he was back to being ridden again. Make sense?
Sorry about the book, I tend to ramble a bit.
Keep us posted.
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Life should NOT be a journey to the grave with the intention of arriving safely, but rather to skid in sideways, body thoroughly used up, totally worn out and screaming "WOO HOO - what a ride!"
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