I Don't Know About You Guys,...,

redboy · 09-18-2009, 12:10 PM

But, I'm not afraid to ask for a discount when I'm ordering supplements, etc. for my animals.
I have done business for years (probably 12 years) with United Vet Equine, and I ALWAYS ask them IF they will 'meet or beat' their competition, and they always do.
Well, today, I got 'attitude' from the sales person because I showed her where the price was cheaper, AGAIN (Heartland Vet Supply), asked if she would sell it to me for the same price,
(she said, yes, but was pretty disgruntled

about it).
And then, since they say that they will take an extra $7.00 off over a certain amount, I asked for that too.
I don't feel badly, and I told her this, as well, I told her that that is how your getting my business today,
and, in these trying economic times, that's how your keeping my business

.
I think she had 'nerve' copping a 'tude' because I'm a good customer, AND, I'm getting a discount.
She could have said 'No' and I'd have taken my business elsewhere.
I guess this should go under venting, sorry

.

pippy · 09-18-2009, 12:54 PM

If it's their policy to match competitors and give a discount if they don't, then I'm all for it.
I was in Walgreens the other day. Their sign says, if we don't give you the receipt, then we'll give you $10.
Well, I bought a $2 item, didn't get a receipt, daughter wanted me to go back in there and get the $10. I said, no I'd feel weird about it.. She really felt I ought to go back in there, but I did not. I said was not a big deal. If I had a bigger purchase, I would have. Maybe I should have IDK. $10 bucks would of been handy

I see Kwik Trip charged me twice for my Milk Duds. I wanted to go back and complain but by the time I found the error, I would of had to drive all the way back for 1.49...not worth it but if I would of still been there...that is different.

Anyway, a policy is a policy. The worker should not have made you to feel bad about it.

scrapchick · 09-18-2009, 01:15 PM

Copping a 'tude with me usually gets "I'd like to speak to your supervisor"
who gets a little talking to about getting their people some customer service training. As a "professional customer" nothing irritates me more than poor customer service.

redboy · 09-18-2009, 01:26 PM

Quote:

Originally Posted by scrapchick

Copping a 'tude with me usually gets "I'd like to speak to your supervisor"
who gets a little talking to about getting their people some customer service training. As a "professional customer" nothing irritates me more than poor customer service.

I considered canceling the order, it was $350.00,
which I don't have to spend on my animals,
but I choose to spend it.
But don't offer to 'meet or beat' your competition, and then get an attitude

.
That's what POed me

.
Just say 'No', and I'll take my business over to them

.
I say, don't give the paying customer an attitude, if the gripe is with the competition, JMO

Oh well,..., should have put this under venting,
vent over

.

**Diamond_Y** · 09-18-2009, 07:00 PM

My girls will tell you that my favorite phrase is, "I'll take my money elsewhere!" If I don't like the way I'm being treated, I will tell the manager that he/she has lost my business and exactly why.

BornToRide · 10-18-2009, 03:49 PM

How rude of that worker!! You should talk with the supervisor about her. I work customer service and I try my hardest to be nice to all customers. WITH that being said, sometimes customers complain to me and tell me that I won't get their business again and being perfectly honest, it doesn't affect me or my job so I just apologize for the inconveniences..but I don't really care. That sounds awful lol....but usually the employees and even the managers feel indifferent about it

sparkyharky · 10-28-2009, 03:00 PM

Maybe this doesn't belong here but it is the customer service thing. Six weeks ago I totaled my car in a head on accident.

The other driver and I have the same insurance company which shall remain nameless. Initially they were not going to do anything about replacing my car.

They changed their minds when they discovered the accident was a mutually at fault one. Both of us were trying to make a left hand turn in heavy traffic and neither one saw the other. Two weeks after the accident the adjuster STILL hadn't been out to look at my car. His excuse: My car was in the shop. What the H happened to a phone call to ask me if I wanted to be assigned to a different adjuster?

He FINALLY gets there to look at the car and the only answers I can get to my myriad of questions are CYA answers. I am told that I will have a $$ amount on my vehicle within 48 hours...didn't happen... I can be really nasty

when things aren't going my way and by now I have been almost 4 weeks with NO transportation and begging rides to work because there is no bus route to the barn where I work..10 miles from my house. Do I have a right to be ticked? I think so...so I start calling the weekend adjusters and trying to get the information the auto adjuster isn't giving me. By Monday they have me pegged as the most obnoxious customer they have ever seen.

By Tuesday afternoon the MANAGER drives to my house with the $$$$. I now have a new to me vehicle and I'm HAPPY...All they had to do was take care of the customer....

snwflk · 10-28-2009, 03:06 PM

As a customer service professional myself.. _ really I am cashier

but.. I STRIVE in my daily life to Make an impression with every customer I can.. I like to make jokes and I will do everything I can to get you what YOU need.. Now sometimes I forget things and need to be reminded but.. really that girl needs a good day sitting in front of the customer service videos OVER an OVER again so she doesnt forget.. 350 dollars is NOTHING to sneeze at these days..

ANd yes YOU have every RIGHT to ask for discounts if they are available..

livinthedream · 10-28-2009, 05:02 PM

Oh, get this....Just spent 300 at local feed store, already gave her my money....I turn around to see a customer coming out of bathroom, mind you I have to travel....1 hour round trip to get things there......so anyway, I ask oh, wow..you do have a restroom, I dont live here may I use it...DO YOU KNOW WHAT SHE SAID TO ME>>>>> Oh Im sorry they are not public bathrooms.....KNOWING full well, I just spent 300 in her store....so I politely asked her for a REFUND!!!! She was shocked, .....well what did she expect...But yes I always ask for , discount if I order more than 2 or 4 of something.....and price off shipping....I was so upset,,,,,had to share

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
What do you guys think?	tracyrhue1	General Horse Advice	10	09-13-2007 12:21 PM
Me and my guys! (Dirty guys)	rodeobrat	Meet the Horses	6	08-05-2006 10:10 AM

09-18-2009, 12:10 PM
redboy Started Join Date: Mar 2008 Location: Eastern Shore of Maryland Posts: 2,753	I Don't Know About You Guys,..., But, I'm not afraid to ask for a discount when I'm ordering supplements, etc. for my animals. I have done business for years (probably 12 years) with United Vet Equine, and I ALWAYS ask them IF they will 'meet or beat' their competition, and they always do. Well, today, I got 'attitude' from the sales person because I showed her where the price was cheaper, AGAIN (Heartland Vet Supply), asked if she would sell it to me for the same price, (she said, yes, but was pretty disgruntled about it). And then, since they say that they will take an extra $7.00 off over a certain amount, I asked for that too. I don't feel badly, and I told her this, as well, I told her that that is how your getting my business today, and, in these trying economic times, that's how your keeping my business. I think she had 'nerve' copping a 'tude' because I'm a good customer, AND, I'm getting a discount. She could have said 'No' and I'd have taken my business elsewhere. I guess this should go under venting, sorry.

09-18-2009, 12:54 PM
pippy Started Join Date: Dec 2005 Location: minnesota Posts: 2,298	If it's their policy to match competitors and give a discount if they don't, then I'm all for it. I was in Walgreens the other day. Their sign says, if we don't give you the receipt, then we'll give you $10. Well, I bought a $2 item, didn't get a receipt, daughter wanted me to go back in there and get the $10. I said, no I'd feel weird about it.. She really felt I ought to go back in there, but I did not. I said was not a big deal. If I had a bigger purchase, I would have. Maybe I should have IDK. $10 bucks would of been handy I see Kwik Trip charged me twice for my Milk Duds. I wanted to go back and complain but by the time I found the error, I would of had to drive all the way back for 1.49...not worth it but if I would of still been there...that is different. Anyway, a policy is a policy. The worker should not have made you to feel bad about it. __________________ "It's never to late to live happily ever after."

09-18-2009, 01:15 PM
scrapchick Kid Safe Join Date: Nov 2007 Location: Festus, Missouri Posts: 7,020	Copping a 'tude with me usually gets "I'd like to speak to your supervisor" who gets a little talking to about getting their people some customer service training. As a "professional customer" nothing irritates me more than poor customer service. __________________ ....And I will sail my vessel, 'til the river runs dry, like a bird upon the wind , these waters are my sky - I'll never reach my destination if I never try ...So I will sail my vessel ,'til the river runs dry ...

09-18-2009, 07:00 PM
Diamond_Y Administrator Join Date: Feb 2006 Location: North Texas Posts: 4,717	My girls will tell you that my favorite phrase is, "I'll take my money elsewhere!" If I don't like the way I'm being treated, I will tell the manager that he/she has lost my business and exactly why. __________________ Diamond Y Quarter Horses - Breeders of Quality Foundation Quarter Horses Home of King of Cooke County, 2004 Perlino son of Cooke County ETC

10-18-2009, 03:49 PM
BornToRide Coming two Join Date: Jan 2006 Location: Tennessee Posts: 1,639	How rude of that worker!! You should talk with the supervisor about her. I work customer service and I try my hardest to be nice to all customers. WITH that being said, sometimes customers complain to me and tell me that I won't get their business again and being perfectly honest, it doesn't affect me or my job so I just apologize for the inconveniences..but I don't really care. That sounds awful lol....but usually the employees and even the managers feel indifferent about it __________________ There's something about the outside of a horse that's good for the inside of a man.-Winston Churchill

10-28-2009, 03:00 PM
sparkyharky Yearling Member Join Date: Jun 2006 Location: Gainesville, FL Posts: 836	Maybe this doesn't belong here but it is the customer service thing. Six weeks ago I totaled my car in a head on accident. The other driver and I have the same insurance company which shall remain nameless. Initially they were not going to do anything about replacing my car. They changed their minds when they discovered the accident was a mutually at fault one. Both of us were trying to make a left hand turn in heavy traffic and neither one saw the other. Two weeks after the accident the adjuster STILL hadn't been out to look at my car. His excuse: My car was in the shop. What the H happened to a phone call to ask me if I wanted to be assigned to a different adjuster? He FINALLY gets there to look at the car and the only answers I can get to my myriad of questions are CYA answers. I am told that I will have a $$ amount on my vehicle within 48 hours...didn't happen... I can be really nasty when things aren't going my way and by now I have been almost 4 weeks with NO transportation and begging rides to work because there is no bus route to the barn where I work..10 miles from my house. Do I have a right to be ticked? I think so...so I start calling the weekend adjusters and trying to get the information the auto adjuster isn't giving me. By Monday they have me pegged as the most obnoxious customer they have ever seen. By Tuesday afternoon the MANAGER drives to my house with the $$$$. I now have a new to me vehicle and I'm HAPPY...All they had to do was take care of the customer.... __________________ In Loving Memory of my mother: Leona T. Harkenreader September 19, 1936 to November 23, 2007. You are missed!

10-28-2009, 03:06 PM
snwflk Started Join Date: Jul 2008 Location: Colorado Posts: 2,463	As a customer service professional myself.. _ really I am cashier but.. I STRIVE in my daily life to Make an impression with every customer I can.. I like to make jokes and I will do everything I can to get you what YOU need.. Now sometimes I forget things and need to be reminded but.. really that girl needs a good day sitting in front of the customer service videos OVER an OVER again so she doesnt forget.. 350 dollars is NOTHING to sneeze at these days.. ANd yes YOU have every RIGHT to ask for discounts if they are available.. __________________ Suzie Q

10-28-2009, 05:02 PM
livinthedream Yearling Member Join Date: Jun 2009 Location: In the Oven!!! Posts: 991	Oh, get this....Just spent 300 at local feed store, already gave her my money....I turn around to see a customer coming out of bathroom, mind you I have to travel....1 hour round trip to get things there......so anyway, I ask oh, wow..you do have a restroom, I dont live here may I use it...DO YOU KNOW WHAT SHE SAID TO ME>>>>> Oh Im sorry they are not public bathrooms.....KNOWING full well, I just spent 300 in her store....so I politely asked her for a REFUND!!!! She was shocked, .....well what did she expect...But yes I always ask for , discount if I order more than 2 or 4 of something.....and price off shipping....I was so upset,,,,,had to share __________________ 3 next year for sure... Barney changed my life because I changed his ! www.ponderosaminiatures.com